Refund policy

Returns & Exchange Policy

At The Sliver Empress, each piece is crafted or curated with the highest standards of care. As such, we do not offer refunds under any circumstances, including for change of mind.

However, in line with the Consumer Protection Act (CPA) and in the spirit of customer satisfaction, we are happy to offer an exchange or credit note to the value of the original purchase, provided the following conditions are met:

• The item must be returned within 7 calendar days from the date of purchase.
• The item must be unused, unworn, and in its original condition, including any packaging, certificates, or documentation.

Items will be inspected upon return. If wear, damage, or alteration is found, the cost of restoring the item to its original condition will be deducted from the credit note.

We are not held responsible for the damage of chains. Chains are delicate by nature and care needs to be taken when wearing them

We will charge a 15% restocking fee on all returns

Customer provides return shipping

**If the item is damaged beyond repair, unfortunately no credit will be offered.

Please note:

• Custom-made, engraved, or specially altered items are not eligible for exchange or credit.
• Credits are valid for 6 months from the date of issue and can be used towards any online-store or custom purchase.
• Special Orders
  
• Earrings (for hygiene reason) and
  
• All Products bought on sale
• This policy complies with the South African Consumer Protection Act (No. 68 of 2008), which does not obligate refunds for non-defective goods unless a warranty or specific agreement states otherwise. We reserve the right to evaluate all returns on a case-by-case basis.